Shipping & Returns

SHIPPING POLICY

Domestic Shipping

We ship all orders for delivery within 24 hours. Same day shipping before 1pm on a weekday. 

Orders that include individual cards and stickers will be sent out within 5 working days.

Letter sized packages are sent through Royal Mail and Parcel sized packages are shipped through Hermes.

24- 48 hour delivery

0 - 100g - £1.99

100g - 500g - £2.99

500g - 1kg - £3.49

1 - 2kg - £4.49

2 - 5kg - £5.99

5 - 10kg - £7.99

10kg and upwards - £9.99

We may have run out of stock of a certain product and have been unable to update our website accordingly before a purchase is made. Unfortunately, this sometimes occurs as we sell on several different platforms. If this happens, we will send you an email letting you know that this has happened. You will have the option to either cancel the order or wait for us to purchase the product from our supplier or another store so we can fulfil your order. As we are determined to fulfil all orders, when this happens, we will immediately look to re-stock the product so that it can be shipped to you. If we don't hear back from you within 5 working days or we are unable to restock the product, we will cancel the order.

International Shipping

Orders placed from outside the UK will be dispatched the next working day and sent through Royal Mail if it weighs below 2kg, and we will use either Hermes International or Interparcel for orders over 2kg. The estimated delivery time is therefore between 5-7 working days. However due to COVID related issues delivery could take up to 15 working days.

The cost of shipping is calculated by the weight of the items. Please see below for shipping costs:

Europe 1

Ireland, France, Belgium, Italy, Germany, Portugal, Spain, Denmark, Sweden, Czech Republic, Austria, Finland, Hungary, Luxembourg & Netherlands.

0 - 0.1kg - £4.99

0.1 - 1kg - £9.99

1 - 2 kg - £13.99

2 - 5kg - £16.99

5 - 10kg - £21.99

10kg and upwards - £24.99

Rest of Europe (Includes Russia)

0 - 0.1kg - £4.99

0.1 - 1kg - £9.99

1 - 2 kg - £13.99

5 - 10 kg - £29.99

10kg and upwards - £39.99

United States

0 - 0.1kg - £4.99

0.1 - 0.25kg - £12.99

0.25 - 0.5kg - £17.99

0.5 - 1kg - £23.99

1kg - 2kg - £29.99

2kg - 4kg - £44.99

4kg - 6kg - £59.99

6kg - 8kg - £79.99

8kg - 10kg - £99.99

10kg and upwards - £149.99

Rest of the world

0 - 0.1kg - £4.99

0.1 - 0.25kg - £9.99

0.25 - 0.5kg - £11.99

0.5 - 1kg - £16.99

1 - 2kg - £21.99

2kg - 5kg - £34.99

5kg - 10kg - £49.99

10kg and upwards - £99.99 

Return & Exchange Policy

If you want to return your product, you can return your product within 30 days of receiving the item. To be eligible for a return, your item must be in the same condition that you received it. Please return the items in appropriate packaging so that the risk of damage during transit is minimised. You will need to be able to provide proof of postage so that you can prove you've returned the item in case it gets lost in transit so that we can help resolve the issue with the courier.

Once we have received the item(s) that you have returned, we will check the condition of the item(s) to make sure that damage has not been inflicted by either yourself or the courier. Providing that there is no damage, we will process a full refund that includes the cost of the item(s) and the shipping fee that we charged you. You will receive the refund within 48 hours. We will also reimburse you for the cost of returning the item(s). 

Customers are responsible for the postage costs involved in returning any items to us. We may refund the customer for postage costs involved in returning any items to us if the reason for return is damage or the wrong items are received. Ambler Ventures Limited is liable for any supplementary costs incurred by a customer caused by delayed, lost, or misrouted orders.

You have the right to cancel your order before and after your order has been shipped. If you want to cancel the order before it has been shipped, we will refund you within 48 hours. If you cancel your order after the item has been shipped, we will send you an email to notify you when the order has been, you will need to return the order to our returns address (Ambler Ventures Limited, 27 Hargreaves Close, Morley, Leeds, LS27 9TE) and we will process a refund within 48 hours of us receiving the return.

Returns Address:

Ambler Ventures Limited

27 Hargreaves Close

Morley

Leeds

LS27 9TE